WhatsApp automation that answers in 8 seconds, sells 24/7
- Timeline
- 6 weeks to launch
- Team
- 2-person automation squad
- Model
- Fixed-cost project
- Region
- India
The challenge
A D2C brand with 40,000 monthly orders ran customer service through a shared inbox and two overwhelmed agents. Cart abandonment sat at 71% and first response took four hours.
What we did
As an official Meta Tech Partner we set up the WhatsApp Business API, migrated the number, and secured green-tick verification and template approvals inside two weeks.
Three automated flows shipped in week four: abandoned-cart recovery with a one-tap checkout link, order status and delivery updates, and a support triage bot that resolves the top eight intents and hands the rest to agents with full context.
Everything syncs two-way with their storefront and CRM — conversations update orders, and order events trigger conversations.
The results
“It’s like hiring a sales team that never sleeps and never asks for a raise. [PLACEHOLDER: real quote]”
Services used in this engagement:
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