Case studies
Every study below follows the same honest structure: the situation, what we actually did, and the numbers that resulted.
A D2C brand with 40,000 monthly orders ran customer service through a shared inbox and two overwhelmed agents. Cart abandonment sat at 71% and first response took four hours.
A UK payments company was spending £4.2M annually on three outsourcing vendors, with core platform knowledge living in none of their own employees. The board approved an India centre — if it could be running inside a fiscal year. [PLACEHOLDER: verify figures]
A Series-B SaaS company had eight engineers, a two-year roadmap and a hiring market that gave them one qualified onshore candidate a month. Every sprint was triage; the roadmap was fiction.
Tell us the outcome you need — we'll tell you honestly whether we can put numbers behind it.